SERVICE UPDATE – Monday, 6th September 2021
Even though most of the restrictions have been eased in England, the health and safety of our staff and customers has and will always be our number one priority. Please see below the safety precautions we still have in place to stop coronavirus spreading.
We’re good to go!
We are delighted to have been given the ‘we’re good to go’ certificate from Visit Britain. This certificate means that our business adheres to Government and public health guidance.
Pre-booked tickets & flexible bookings
We strongly recommend booking your river cruise tickets in advance online. You can present your ticket printed or on your mobile phone upon arrival. You will be able to postpone or cancel your booking at any time before the date of your booking if you are not able to take your river cruise due to Covid-19.
Please do not board if you have any symptoms of COVID-19 or have been in contact with someone who has COVID-19. Instead, please contact our customer services team at firstname.lastname@example.org to postpone or cancel your booking.
Keep a safe distance
Please keep a safe distance where possible from other passengers while on the pier and on-board the vessel.
We highly recommend passengers to wear a face covering, unless exempt, while on the pier, boarding, disembarking and when moving around the boat.
Routine cleaning & disinfecting
In order to keep a safe environment for everyone, we have a regular thorough cleaning and disinfecting routine on-board our boats.
Please help us to keep our boats clean by placing your rubbish in the bins provided on-board.
Please wash your hands and use the hand sanitizer stations available on the piers and boats.
Test & Trace
Please scan the QR code available on each pier with the NHS Covid-19 App.
For our COVID-19 FAQs, please click here>>